Terms & Conditions

Product Returns & Refund Policy

All purchases through the Su-Soku website are final and the products are non-returnable unless there is a fault or the wrong item has been delivered. In this event, we will replace it or refund you as per your instructions. If there is a discount threshold that applied at the time of purchase (e.g. buy over RM50.00 and get 10% off), then items returned for a refund that that reduce your order value below that discount threshold, then any refund will take into account the original non-discounted purchase price.

Please contact us in accordance with the instructions below and we will organize the collection of the item by our delivery partner.

If a returned item, upon inspection, is deemed to have been worn or used, we reserve the right to refuse a refund or exchange. 

We will use the item codes on your order to verify wrong items and reserve the right to refuse a refund or exchange if the returned item corresponds with the item ordered and not what you may think you had ordered.

Within reason, we will do what we can to ensure your satisfaction with our products and service.

Faulty or Wrong Items

If an item you have purchased from our webiste is faulty, not as described, or not fit for purpose (a “Fault”) or is not what you ordered (“Wrong”), please contact us atsales@su-soku.com within 7 days of receiving the goods with following details:

  • order number
  • date of your order
  • which item the fault  or error relates to
  • nature of the “Fault” (see above)

We will contact you with instructions on returning the item and the cost.   You will need to prepare the item or items for return as outlined in the next section.

Preparing Items for Return 



  1. Please package up the products to be returned carefully and place in a suitable padded envelope. If you still have the original envelope or packaging that would be ideal. 


  2. Please include your original dispatch note and write on there the details relating to your return and any exchange information - if relevant. 

If you have notgot your original dispatch note, please enclose your returns details on a separate sheet of paper, quoting your original order number (this helps us to track your return quickly) and your name and address. 


  3. Leave the package in the designated place for collection – we will tell you where this is.
  4. Once we receive your returned goods in an acceptable condition a refund or replacement will be processed.
  5. We normally expect the item to be returned within 14 days from the you originally received it.

Return Costs


You will need to pay for the cost of collection on returned items. We reserve the right to use our discretion to refund your return postage costs once the return has been processed.  Please note that total refund amount can never exceed the initial transaction value.

Non Faulty Items

Due to the intimate nature of the products we supply, we cannot accept non-faulty items for return, as they cannot be re-sold and would have to be discarded.

Cancellation

If you wish to cancel your order after placing it, please contact us as soon as possible.  We will be happy to issue a refund for the price you had paid for the product if your order has not been processed and shipped.  However, we cannot cancel an order once we have dispatched the order

Your Legal Rights

The contract for sale from this Su-Soku website is governed by Malaysian law.  As a consumer, you have legal rights within Malaysian law in relation to goods that are faulty. Advice about your legal rights is available from your local consumer association or the National Consumer Complaints Centre. Nothing in our terms and conditions will affect these legal rights.  If your delivery address is outside Malaysia, please note that Malaysia law will apply.

Price and Payment Terms

Payment


We use the PayPal to process our payments and will accept all credit and debit cards supported by PayPal. The full order value will be debited from your card or Paypal account when you complete the checkout process.

Please do not send cheques to us in relation to an order or exchange. Please contact us first for advice.

Prices & Currency Information

All transactions on the site are carried out in Malaysian Ringgit (MYR).  If your local currency is something other than Malaysian Ringgit, your bank will convert the Malaysian Ringgit amount to your local currency at a rate specified by them at the time the transaction is made. ELBS Corporation SendirianBerhad have no control over the exchange rates used by your bank.

All prices listed includeany applicable sales tax.  We reserve the right to increase our prices to cover any increase in the rate of sales tax or other Malaysian Government taxes.  Our prices and delivery charges are liable to change at any time, but changes will not affect orders for which a confirmation of order has been sent.

Offers and Discounts

All offers and discounts are subject to our standard terms and conditions. Free delivery is subject to minimum order values to addresses in Malaysia, Singapore and Brunei only. Discounts can only be applied to orders at the time of order and not retrospectively. Any items returned for a refund that reduce your order value below any discount threshold will be refunded after taking into account the original non-discounted purchase price.

Security


Your order and payment details are fully secure and encrypted from the address details page right through to the card payment page using the latest 256 bit encryption.

The simple check when shopping online, is to make sure that any pages that are secure have a web address that begins with "https://" rather than "http://". The extra "s" means that the page is secure and encrypted.

If there's anything else you would like to know don't hesitate to drop us an email. We'll be glad to help.

Terms & Condition (Other Legal Bits)

When you purchase from Su-Soku.com you are contracting with ELBS Corporation Sdn. Bhd (Malaysian registration: 805759-W).

By using our website you agree to be bound by our Terms and Conditions contained within the site. We reserve the right to revise the Terms and Conditions at any time, without notice and you hereby agree to be bound by such changes. The Terms and Conditions are governed by the laws of Malaysia and you irrevocably submit to the exclusive jurisdiction of the courts of Malaysia.
Your statutory rights are not affected.



The price of all items for sale through the Su-Soku website, and our delivery charges, will be as quoted on this site from time to time, except in cases of obvious error.

Communications

When you place an order you agree to receive emails from us that relate directly to your order. These may include order confirmation, dispatch notification and feedback requests.  You may also receive marketing emails from time to time, but you will have control over your choice to receive them in the “My Account” section.

Disclaimer



We shall not be responsible for any errors or omissions contained on our web site as it is for general guidance only. We reserve the right to make changes to the web site without notice. We are not responsible for the content of any third party site which links to us. Any customer reviews and comments submitted to the site are subject to full review and we reserve the right not to publish comments deemed to be unsuitable or likely to cause offence.

Copyright



All web site design, graphics, source code, software and all other material on this web site are the copyright of ELBS Corporation Sdn Bhd. All rights are reserved and any use of material contained within this site without prior written permission of ELBS Corporation Sdn. Bhd. is strictly prohibited.